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Data Deletion Request

Your Right to Have Your Data Deleted

You have the right to request deletion of your personal data. This right is recognised under the GDPR (Article 17 — Right to Erasure), COPPA, the CCPA/CPRA, and Brazil's LGPD. Play and Learn with David is committed to honouring these rights promptly and transparently.

What Gets Deleted

When a full account deletion is processed, the following data is deleted:

  • Parent account email address and hashed password.
  • All child profiles, including names, ages, and avatar images.
  • All learning progress: lesson completions, game scores, and login streaks.
  • All badges and points balances.
  • All chat history: friend messages and group chat messages.
  • All printout redemption records.
  • All friend connections.

What Is Retained

Payment transaction records (purchase amounts, dates, and processor references) may be retained for up to 7 years to comply with financial record-keeping and tax legislation. After account deletion, these records are not linked to any identifiable personal data — they are anonymised and cannot be used to identify you.

Self-Service Options

You do not need to contact us to delete individual child profiles. From your Account Settings page you can:

  • Delete a child profile: removes all data for that child immediately.
  • Delete your parent account: anonymises all personal data immediately; full deletion is completed within 30 days. This is irreversible — all child profiles, progress, and points are permanently removed.

How to Submit a Deletion Request

If you are unable to delete your account from within the platform, or if you wish to submit a formal data deletion request:

  1. Visit our Contact page.
  2. Select the Privacy & Safety department.
  3. State clearly that you are requesting account deletion under your applicable rights (GDPR, COPPA, CCPA, LGPD).
  4. Include your registered email address so we can verify your identity.

Response Time

We will:

  • Confirm receipt of your request within 72 hours.
  • Complete the deletion within 30 days of verification.
  • Send you a confirmation email when deletion is complete.

COPPA — Parent Rights

Under COPPA, parents have the right to review and delete information collected from their child at any time. This can be done through Account Settings or by submitting a request using the process above. We will not require the parent to provide more information than is necessary to locate and verify the account.

Last reviewed: 2025